Our customers about us

Safe & sound

Good afternoon Kay,

Fanta made it home safe and sound.

Thanks for your help and assistance!

Settling in well

Hi Carlein,
Thank you so much for all your hard work on our behalf. I am happy to say Buddy and Lulu are now safely home with us in Australia and settling in well. Please find attached a photo of them both.
Kind regards,

Off to Washington, D.C.

Merry and Pippin did very well, they were a bit scared when we picked them up but were very hungry.
Now they are back to their old selves, there cage is not here yet so they are loving in the bathtub and are happy to not be moving and have plenty of yummy things to eat.

Thank you so much!

D.J. took a photo for you of Merry and Pippin.
They are so happy to have some of their things back and yummy stuff to eat.

Bob & Marley’s move to Australia

Dear Carlein,

I hope you are well!

I just wanted to send you a quick message to thank you for your help in getting everything organised for Bob & Marley’s move to Australia.
We picked them up last Saturday and they’ve already settled in really well.
Moving across to the other side of the world has been very stressful and I have to tell you that you and Gradlyn were definitely the most reliable people to work with in the process of getting ourselves, our belongings and our cats across.

Thanks again & best wishes,


Our experience with you has been superb & we are very grateful

Hi Ladies & Gents,

With this note we would like to say a very big & sincere thanks to you and your team at Jet Pets for the safe and comfortable transportation of our beloved Marley to Austria. I picked Marley up from the airport in Munich yesterday and he was in superb form, which I think is a testament to how well he was taken care of in the transportation process. So thank-you very, very much!

In fact throughout the entire process, from our very first interaction with you Danielle, through the quotation & preparation process, through to the calls in advance of Marley’s pick up from our home, to the pick-up itself, to the emails we received just prior to Marley flying, through to the guidance as to where to pick him up in Munich and the hand-over/ pick-up process yesterday (and everything in between that I have not referred to!) … its been so easy, smooth, pleasant, professional and hassle-free for us (and Marley). Our experience with you guys (Jet Pets and Gradlyn) has been superb and we are very grateful.

We wish you all the very best and will without hesitation use you again if the need arises, as well as recommend you to anyone we know in the future moving pets.


Dougal McGeorge

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