Our customers about us

Thank you for taking care of him!

I wanted to personally thank both of you for the outstanding service you and your teams provided in helping us get our Dog Beau home to Michigan.

I’m sure you’ve had a number of clients who’ve expressed the stress of sending their pet into the ‘unknown’ and my wife and daughters had that feeling but are ow delighted to see him home safe.

We would not hesitate to recommend you to anyone looking for support for their pet ransom in the future.

Once again thank you for taking care of him!


Hi Vedran and Milica

So very sorry for the delayed response. I just wanted to express my utmost gratitude to Gradlyn for helping my pup, Harry vom Patscherkofel into the U.S. He arrived safe and sound, your partner,The Ark at JFK Airport in New York was amazing too.

This was a long journey for all of us, as we waited for many months for the opportunity so that Harry can fly from Germany to the U.S.

@ Vedran: You were always there for us, from the very beginning. You always assisted, your responses were so prompt and helpful! If I have another pup fly to the U.S., you will be the first person I would contact to assist.

Gradlyn has provided an exceptional service,and I would highly recommend your per service to anyone.

I know that COVID-19 still impacts us all,and that there are still travel restrictions. I am so happy that I could have the support of your firm.

I wish you all the very best, and stay safe!

Below is a picture of Harry: the best pup I could ask for. :)


Silvia & Harry

Always professional and helpful

Dear Carlein
I collected Polly from Melbourne quarantine last Saturday 15th and my sister drove us the 7 hours  straight back to her house in Canberra (with my sister's sweet 15 year old Jack Russel "Archie" sitting beside her cage).
Polly settled in incredibly well immediately from the time she arrived.  (...)
You always answered promptly and dealt with my questions professionally and helpfully. Thank you.
Now Polly's finally here I'm able to go back to work in either Brisbane or Sydney. That means one more move yet for Polly and me but she's certainly up to it.
Kind regards and best wishes
Helen Pickford and Polly

Thanks for looking after him!

Hi Aleks,

I just wanted to write and say thank you for all your and your colleagues help with transporting Rudi to Australia! He has settled into life in Melbourne and is absolutely loving it. He met all my family’s dogs and has spent lots of time at the beach already.

So thanks again for looking after him!

Kind Regards
G. H.

Leo arrived in Australia

Hi Carlein
Just a quick note to say Hi from Leo now happily back home with me in Australia! Thank you once again for all your help. Leo has settled in well after quarantine however is a bit confused about the 40 degree temperature change

Finn is loving New Zealand

Hi Carlein,
Just wanted to let you know that everything went smoothly with Finns travel. We are loving having him in New Zealand with us again. He was SO excited to smell the sea air again and is loving the beach :)
Thanks so much for all your help again.
Kindest regards,

Ya'll were fantastic!!

Good Morning Kay,
I wanted to Thank You for the great job you and your team did with my dog.  The transfer in FRA was smooth and easy and the young man who came to get Tibby was so nice and professional.  Tibby was pretty stressed, as you can imagine, and your employee was very gentle and friendly with him.
Thanks for all you did.  Ya'll were fantastic!!

Miss Kitty arrived safe & sound in Dubai

Dear Gradlyn & DKC Dubai Team,

Miss Kitty arrived in Dubai safe and sound in the wee hours of the morning. She has had her first meal and already found her new favorite spot to sleep.
Thank you for your great teamwork and a job well done. Really appreciate the care you all took at each step. All the best!

Kind Regards,
Betty, Christof & Miss Kitty

Thanks again!

Dear Vedran and Jasmin,
Thank you so much for the processing and relocating of our Labrador Harley to Dubai, he is in good shape and temperament, and arrived at our temp apartment this afternoon.
Will certainly recommend you to any of our friends moving abroad. Thanks again!

We highly recommend GRADLYN to everyone!

Kay, I wanted to follow up with you. First and foremost, thank you so much for the care GRADLYN took with our babies into San Francisco. We have shipped our babies internationally at least 5 times and moved a total of 10 times over the past 24 years and this is by far one of the best experiences we have ever had.
We will continue to highly recommend GRADLYN to everyone!!!!!
Please tell your ENTIRE TEAM, thank you!!!!!
Mike and Bridget J.

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