Our customers about us

Always professional and helpful

Dear Carlein
I collected Polly from Melbourne quarantine last Saturday 15th and my sister drove us the 7 hours  straight back to her house in Canberra (with my sister's sweet 15 year old Jack Russel "Archie" sitting beside her cage).
Polly settled in incredibly well immediately from the time she arrived.  (...)
You always answered promptly and dealt with my questions professionally and helpfully. Thank you.
Now Polly's finally here I'm able to go back to work in either Brisbane or Sydney. That means one more move yet for Polly and me but she's certainly up to it.
Kind regards and best wishes
Helen Pickford and Polly

Thanks for looking after him!

Hi Aleks,

I just wanted to write and say thank you for all your and your colleagues help with transporting Rudi to Australia! He has settled into life in Melbourne and is absolutely loving it. He met all my family’s dogs and has spent lots of time at the beach already.

So thanks again for looking after him!

Kind Regards
G. H.

Leo arrived in Australia

Hi Carlein
Just a quick note to say Hi from Leo now happily back home with me in Australia! Thank you once again for all your help. Leo has settled in well after quarantine however is a bit confused about the 40 degree temperature change

Finn is loving New Zealand

Hi Carlein,
Just wanted to let you know that everything went smoothly with Finns travel. We are loving having him in New Zealand with us again. He was SO excited to smell the sea air again and is loving the beach :)
Thanks so much for all your help again.
Kindest regards,

Ya'll were fantastic!!

Good Morning Kay,
I wanted to Thank You for the great job you and your team did with my dog.  The transfer in FRA was smooth and easy and the young man who came to get Tibby was so nice and professional.  Tibby was pretty stressed, as you can imagine, and your employee was very gentle and friendly with him.
Thanks for all you did.  Ya'll were fantastic!!

Miss Kitty arrived safe & sound in Dubai

Dear Gradlyn & DKC Dubai Team,

Miss Kitty arrived in Dubai safe and sound in the wee hours of the morning. She has had her first meal and already found her new favorite spot to sleep.
Thank you for your great teamwork and a job well done. Really appreciate the care you all took at each step. All the best!

Kind Regards,
Betty, Christof & Miss Kitty

Thanks again!

Dear Vedran and Jasmin,
Thank you so much for the processing and relocating of our Labrador Harley to Dubai, he is in good shape and temperament, and arrived at our temp apartment this afternoon.
Will certainly recommend you to any of our friends moving abroad. Thanks again!

We highly recommend GRADLYN to everyone!

Kay, I wanted to follow up with you. First and foremost, thank you so much for the care GRADLYN took with our babies into San Francisco. We have shipped our babies internationally at least 5 times and moved a total of 10 times over the past 24 years and this is by far one of the best experiences we have ever had.
We will continue to highly recommend GRADLYN to everyone!!!!!
Please tell your ENTIRE TEAM, thank you!!!!!
Mike and Bridget J.

A big thank you

Dear Kylie, Rene, Leana, Izak, Dr Ferreira, Annuska and the admin team at Global Paws
After a busy and exciting time after the arrival of the boys here in Germany I am happy to share with you all that the boys are happy, healthy and settled here in their new home with us in Osnabrück.
Kyle, Leana and the rest of the team at Global Paws gave us an incredibly person and responsive service..we couldn't have partnered with a better pet transport service and from day one they were at an incredible professional level of communication organisation and genuine concern for the safe transport of Bandit and Bentley and our reunion.

The same goes for Rene at Gradlyn who made sure that the boys were let out of their boxes as soon as they successfully got through customs and even let them explore the Gradlyn offices (and clean up after Bandit..sorry about that) while they waited for our arrival on one of the hottest days in Germany recorded for over 10 years.
The drive to and from Frankfurt was tough because of this, but we made regular stops on the way there and more importantly back to give the boys bathroom breaks..something to eat and rehydration.

I am also grateful beyond words for the amount of effort Izak, Dr Ferreira, Annuska as well as the other staff at Bergzicht have put into the care of both Bandit and Bentley over the years..I know the boys especially Bandit require a lot of work to keep them in the condition necessary to give them the utmost quality of all of you a huge thank you from me for taking this on...working at them and giving them everything that they could want.

I am deeply indebted to you all.

And rest assured also that they are again in the best of hands now that we are reunited here.

I wish you all an amazing weekend ahead and hopefully we will see each other again in the future. Please stay in touch.

Warmest Regards

One last Thank You

I wanted to send one last thank you for everything you did to help us with Romulus. He arrived safe in Washington and sound yesterday and is now being pampered by the grandparents until we arrive today. Thank you again. If I should ever need a pet carrier again; I will definitely reach out to you and your company.

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